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The Impact of Chaplaincy Departments on Hospital Patient Experience Scores - The Next Transforming Chaplaincy Webinar

Published 26 days ago • 1 min read

The Impact of Chaplaincy Departments on Hospital Patient Experience Scores

Tuesday, July 29, 12-1 PM (CDT)

Chaplaincy departments may help improve patient experience and support staff well-being in hospitals. However, there is limited empirical research confirming their organizational impact for acute care settings. This webinar will discuss the findings of a recent open access article, The Impact of Chaplaincy Departments on Hospital Patient Experience Scores. The research was based on analyzed national data from the American Hospital Association (AHA) Annual Survey and CMS HCAHPS for adult acute care hospitals from 2015 to 2019. This webinar will feature this article's first author, Dr. Kelsey White, a Transforming Chaplaincy research fellow alum. Dr. White and her author team sought to determine whether patient experience scores differed between hospitals with and without chaplaincy departments. ​Findings showed​ that hospitals with chaplaincy departments had higher overall/global ratings and patients were more likely to recommend the hospital as compared to hospitals without departments. The team took both organizational and environmental factors into consideration in their analyses.

Dr. White will be joined by respondent, Ildemaro Gonzalez, VP System Chief Diversity Equity and Inclusion, Rush University Medical Center.

113 Cherry St #92768, Seattle, WA 98104-2205
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Transforming Chaplaincy

Advancing Spiritual Care Through Research

Transforming Chaplaincy promotes evidence-based spiritual care and integrate research into professional practice and education by fostering a culture of inquiry

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